This Privacy Policy describes how UpGrow ("we," "us," or "our") collects, uses, and shares information about you when you use our website, applications, and services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your email address, name, and password.
- Payment Information: When you subscribe, our payment processors collect billing information. We do not store complete credit card numbers.
- Instagram/TikTok Account Data: When you connect your social media accounts, we access your public profile information, including username, follower count, and public posts for analytics purposes.
- Communications: When you contact us, we collect the information you provide in your messages.
- Targeting Preferences: Information about your target audience, hashtags, and competitor accounts you provide for growth optimization.
Information Collected Automatically
- Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and time spent.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to operate and improve the Service.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service;
- Process transactions and send related information;
- Deliver our Instagram and TikTok growth services;
- Analyze your account to provide personalized growth recommendations;
- Send you technical notices, updates, and support messages;
- Respond to your comments, questions, and customer service requests;
- Monitor and analyze trends, usage, and activities;
- Detect, investigate, and prevent fraudulent transactions and abuse;
- Comply with legal obligations.
Information Sharing
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- Legal Requirements: If required by law, regulation, legal process, or governmental request.
- Protection of Rights: To protect the rights, property, and safety of UpGrow, our users, or others.
- Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business.
- With Your Consent: When you have given us permission to share your information.
We do not sell your personal information to third parties for their marketing purposes.
Third-Party Services
Our Service integrates with or uses the following categories of third-party services:
- Payment Processors: To process subscription payments securely.
- Analytics Providers: To understand how users interact with our Service.
- Customer Support Tools: To provide customer service.
- Cloud Infrastructure: To host and deliver our Service.
- Social Media Platforms: Instagram and TikTok APIs to deliver our growth services.
These third parties have their own privacy policies governing the use of your information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Keep you logged in;
- Remember your preferences;
- Understand how you use our Service;
- Improve your experience;
- Deliver relevant content.
Most web browsers accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the Service.
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it by law.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Opt-Out: Opt out of marketing communications by clicking "unsubscribe" in our emails.
- Data Portability: Request a copy of your data in a portable format.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
International Users
The Service is operated globally. If you are accessing the Service from outside the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in different jurisdictions. By using the Service, you consent to the transfer of your information to these locations.
Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].